Yes. A 50% non-refundable retainer is required to secure your event date. The remaining balance is due 2 weeks prior to your event.

Yes, we love outdoor celebrations! However, because balloons are naturally sensitive to heat, direct sunlight, wind, and rain, outdoor installations do come with some risks. On hot or breezy days, balloons can pop or oxidize much faster. We always recommend setting up in a shaded, covered space whenever possible, and we will always help you choose the safest, most beautiful layout on-site.

When indoors in a climate-controlled room, our balloon designs can look crisp and beautiful for days, and sometime even weeks!

Absolutely. We handle all the heavy lifting! We deliver, inflate, and professionally install everything at your venue so you can focus entirely on enjoying your day. If your setup requires us to use our heavy-duty metal backdrop frames or stands, we will also schedule a time to come back after your event to safely take everything down. Delivery and installation fees are calculated based on your venue’s distance from us and the setup time required.

Of course! Our listed services are just some of the options we offer. If you have a specific idea or something completely custom in mind, reach out and let’s see what we can create together!

We want your custom printed banners to turn out absolutely perfect. Once you send us your ideas or high-resolution logo files, we will create a digital proof for you to review. You will get to check over the colors, text spelling, and layout. Once you give us the official “thumbs up” via email, we send it off to print! Because custom printing is permanent, we aren’t able to offer refunds once a banner is printed, so we work closely with you to make sure it’s perfect on screen first.

Your order includes 2 design revisions. Rush orders include 1 revision to allow enough time for production and delivery.

Yes! Additional decor may be added when availability allows. Requests made within 2 weeks of your event are considered rush orders and may incur an expedite fee.

We may be able to accommodate last-minute requests depending on our availability and the complexity of the order. Rush orders are subject to an expedite fee and may have limited design options.

Any new order, addition, or significant change requested within 14 days of the event is considered a rush request and may be subject to an expedite fee.